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At Cosmetic Najm Salalah, we value your privacy and are committed to giving users full control over their personal information and account data. This page explains how you can request the deletion of your account and what happens when such a request is submitted.
Requesting Account Deletion
If you would like to permanently delete your account associated with our mobile application, website, or related services, you may submit an account deletion request by contacting us directly through email.
Contact Email
To help us process your request faster, please include the following information in your email:
- Your full name
- The email address associated with your account
- Your phone number, if applicable
- A clear request stating that you want your account deleted
Example subject line:
Account Deletion Request
What Data Will Be Deleted
Once your request is verified and approved, we will permanently delete or anonymize the following information associated with your account, where applicable:
- Your account profile information
- Saved addresses
- Order history linked to your account
- Saved preferences and settings
- App usage data associated with your profile
- Any uploaded content or account-related information
After deletion, your account will no longer be accessible, and this action cannot be reversed.
Data That May Be Retained
In certain situations, we may retain limited information where required by law, regulatory obligations, fraud prevention, dispute resolution, taxation, accounting, or enforcement of our legal rights.
Examples may include:
- Transaction records required for financial reporting
- Information needed to comply with legal obligations
- Records related to unresolved disputes or policy violations
Any retained information will be securely stored and only kept for the period required by applicable laws or legitimate business purposes.
Verification Process
To protect user privacy and prevent unauthorized deletion requests, we may ask you to verify ownership of the account before processing your request.
Verification may include confirmation through:
- Registered email address
- Phone number verification
- Order information
- Additional identity confirmation if necessary
We reserve the right to deny deletion requests that cannot be properly verified.
Processing Time
Most account deletion requests are processed within 3 to 5 business days after successful verification.
In some cases, processing may take longer depending on the complexity of the request, legal obligations, or technical limitations.
Impact of Account Deletion
Please note that once your account is deleted:
- You will lose access to your account permanently
- Your saved data and preferences may not be recoverable
- Previous purchases and order history may no longer be accessible through the app
- Certain services tied to your account may stop functioning immediately
If you wish to use our services again in the future, you may need to create a new account.
Third-Party Services
Some services within our platform may rely on third-party providers such as payment processors, analytics providers, or customer support systems. While we will request deletion where applicable, certain data may remain subject to those providers’ independent privacy and retention policies.
Children’s Privacy
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information through our services, please contact us immediately so appropriate action can be taken.
Changes to This Policy
We may update this Account Deletion Policy from time to time to reflect changes in legal requirements, operational practices, or our services. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Account Deletion Policy or wish to submit a deletion request, please contact us:
Cosmetic Najm Salalah
Email: admin@cosmeticnajmsalalah.com